When the number keys on an HP laptop keyboard does not work, it could be due to incorrect settings, disabled numlock, or an outdated driver.
When this happens, first make sure the number keys are enabled.
All HP keyboard with dedicated number keys have a a small NumLock button with an LED indicator that indicates if they number pad is enabled or not.
If its enabled but still not working, restart your laptop. Mostly these random keyboard problems are often caused by errors in the Windows that are resolved with a simple restart.
If restarting your HP laptop does not work, try the following troubleshooting steps:
Disable Mouse Keys
Here’s how to disable mouse keys:
- Open Windows Settings.
- Click on the Ease of Access option.
- Select Mouse in the left side pane.
- Toggle the switch to Off for Control your mouse with a keypad option.
Update Keyboard Driver
An outdated keyboard driver can be the cause of many problems such as this one.
I always recommend keeping all your peripherals drivers up to date.
To update your keyboard drivers in Windows 10 or Windows 11, open Device Manager. You can open it by typing devmgmt.msc command in Windows Run.
Expand the Keyboards option.
Right-click on your keyboard and select the Update driver option.
Select Search automatically for the driver option.
If none of the above solutions worked and the number keys on your HP laptop keyboard are still not working, factory reset your HP laptop.
If it still does not work, then it is likely a hardware issue. In that case, I always recommend contacting HP support if your laptop is under warranty.
Got any questions or queries? Feel free to ask me in the comments section!