How to Unfreeze Mouse Cursor on HP Laptop

Most HP laptops allow users to quickly disable their touchpads by simply double tapping the upper left corner of the touchpad. This is a handy feature, especially when using an external mouse.

When the touchpad is disabled, a small LED is lit in the top-left corner.

You need to double-tap the upper left corner to enable the touchpad again.

Some HP laptops also have a dedicated function key to enable & disable the touchpad.

When your HP laptop touchpad stops working, temporarily disabling it in Windows settings and then enabling it again will solve the issue.

reboot your laptop, update the touchpad drivers, repair Windows system files, and scan your PC for viruses.

Disable & Enable Touchpad in Windows Settings

Ensure that touchpad is enabled in Windows Settings.

Here’s how to check that:

  1. Open Windows Settings by pressing Windows Key + I. You can also open it from Start Menu in Windows 11.
  1. Select Bluetooth & devices on the left side.
  2. Click on Touchpad. See the screenshot below:
  1. Next, toggle the switch to On for Touchpad. See the screenshot below:

If it is already enabled, toggle it to Off, close Settings, and after 1 minute, enable it back. This tip has worked for many users.

Reboot your laptop

Surprisingly, rebooting Windows fixes many problems by flushing the RAM and cleaning the temporary files.

So, suppose this cursor freezing issue on your HP laptop is due to technical glitches or bugs. In that case, restarting your computer will hopefully fix this issue.

If this does not work, the next thing to try is to update the touchpad driver.

Update the Touchpad Driver

To update your HP laptop touchpad driver, open the Run dialog box by pressing the Windows + R keys on the keyboard.

  1. Type devmgmt.msc and hit Enter to open Device Manager.
  2. Look for Mice and other pointing devices there and expand it.
  3. Right-click the touchpad driver and select the Update driver option from the context menu.
  1. Select Search automatically for the drivers option and follow on-screen instructions.

Repair Windows System Files

Corrupt system files may also be the cause of this issue. Luckily, a handy feature known as System File Checker in Windows 10 and Windows 11 scans all the system files and repairs the corrupted ones.

To run the SFC scan:

  1. Open the start menu.
  2. Right-click on Command Prompt and select Run as administrator option.
  1. Type sfc /scannow and then hit Enter.

Depending upon your PC, this process may take some time. Once done, restart your PC.

Scan your Computer for Malware or Viruses

If none of the above methods work, your PC might be infected with malware or virus hanging the mouse cursor.

In that case, I recommend running a full virus scan on your computer. Both Windows 10 and Windows 11 come with built-in Antivirus.

To run a full PC scan:

  1. Type Windows Security in the search menu and open it.
  1. In the right pane, under Current threats, click on Scan options. Choose Full Scan.

Depending upon the data on your computer, it might take Windows a few hours to complete the scan.

If Windows find any virus or malware during the scan, you will get options to remove it. Click on the Start actions button to remove the virus/malware.

I would recommend turning On Windows security’s Real-time Protection feature. To do that, click on Manage settings under Virus & threat protection settings option and turn on real-time protection.


I hope that by following the above mentioned fixes, you should be able to get your HP laptop touchpad back to work. If none of these fixes work, try to factory reset your HP laptop.

Got any question about this guide? Feel free to ask me in the comments section.

About the Author

Muhammad Qasim

Muhammad Qasim

Muhammad Qasim is an Electrical Engineer, Solo Entrepreneur, and Web Developer who loves troubleshooting gadgets and making cool things for the internet.

You can contact him on Email, LinkedIn, Twitter, or GitHub.

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