Unable to connect your Xbox Series X or Series X to a Wi-Fi network? This is one of the most common problems with Xbox.
To fix it, first confirm if the problem lies with your Xbox Series X/S console or router.
To check that, connect to the same Wi-Fi using some other device, such as your computer or a mobile phone. If you are unable to connect, power cycle or restart your router. Here’s how to do that:
- Turn off your router using the power button, which is usually on its back.
- Unplug it from the power source.
- After 1 minute, plug it back in and turn it On.
If you can connect to the Wi-Fi on another device, and only your Xbox is not connecting, follow these troubleshooting steps:
- Reboot your console
- Check the password
- Disconnect some devices from Wi-Fi
- Move closer to the router
- Check MAC Filtering
- Update Xbox Software
You don’t have to try all of them. Follow them in order until your Xbox connects to the Wi-Fi.
Reboot the Console
To restart your Xbox Series X console, follow these steps:
- Press and hold the Xbox button on your controller to open the the power menu.
- Select the Restart console option and confirm your selection by selecting Yes in the next menu.
Alternatively, you can press and hold the Xbox button on the controller for about 10 seconds, which will turn it off. Then, once it shuts down, press the Xbox button again to turn it On.
If you are still having trouble in connecting to Wi-Fi, move on to next solution.
Check the Wi-Fi Password
Did you enter the correct Wi-Fi password into your Xbox Series X? Another thing to verify is that you are connecting to the correct network.
Also, if your network credentials were changed recently, you should manually modify them in your console settings. To do that, follow these steps:
- Open Settings on your Xbox.
- Go to General -> Network settings.
- Select the Set up wireless network option.
- Next, select your network from the list and type the password.
Since passwords are case-sensitive, double-check for the capital letters.
Maximum Router Connections
Almost all routers have a limit on the maximum number of Wi-Fi connections they can handle.
So, if you have maxed out your router, disconnect one or two devices from your Wi-Fi and then try connecting your Xbox console again.
Move Closer to Router
If your console is too far from the router, the connectivity problem could be due to obstructions or weak signal strength.
In such cases, the only solution is to bring your router close to the Xbox Series X location or move the console close to the router.
MAC filtering is a feature of routers that allows users to prevent unauthorized network access. However, when enabled, you must add your Xbox MAC address to your router.
Here’s how to get your Xbox MAC address:
- Press the Xbox button on the controller to the guide.
- Go to Settings > General > Network settings > Advanced settings.
- Note down your Wireless MAC address.
Now, add the console’s MAC address to the authorized MAC addresses list of the router.
Update your Xbox
If none of the above works, the issue might be due to a bug in your Xbox software. So, if you are running outdated system software, try updating it to the latest version.
Since this step requires an internet connection, and you cannot connect to Wi-Fi, you must use an ethernet cable to connect your Xbox to the internet.
Once connected to the internet, open Settings on your Xbox. Go to System -> Updates.
Click on the Console update available to install the updates. Also, check the option for Keep my console up to date and Keep my games & apps up to date options.