How to Fix a PS5 that Keeps Disconnecting from Wi-Fi

When your PS5 keeps disconnecting from Wi-Fi, change the dual-band settings.

Here’s how to do that:

1. Open PS5 settings and select Network.
2. Select Settings and then choose the Set Up Internet Connection option.

3. Select your Wi-Fi network from the list and press the DualSense controller’s Options button.
4. Select either the 2.4 GHz or 5 GHz option.

5. Restart your console.

If this doesn’t work, change the DNS settings, reboot your console and Wi-Fi router, and clear the console cache.

Change DNS

Updating DNS to Cloudflare DNS on your PS5 will likely solve its internet connectivity issues.

1. Open PS5 settings and select Network.
2. Select Settings and then choose the Set Up Internet Connection option.
3. Select your Wi-Fi network from the list and then choose the Advanced Settings option.

4. Select DNS Settings and choose the Manual option.

5. Select Primary DNS and enter 1.1.1.1 (Cloudflare DNS).

6. Select Secondary DNS and enter 1.0.0.1.
7. Close settings and restart your PS5 for the changes to take effect.

Reboot the Router & Console

To reboot your Wi-Fi router, turn it off using the Power button. If it doesn’t have one, disconnect it from the power source.

Wait for 1 to 2 minutes, and then plug it back in.

Turn On the router.

When the router is initializing, restart your console.

To restart your PlayStation 5, hold its Power button for 15 to 20 seconds.

Wait for 1 minute and then turn it On again.

Clear Cache

To clear your PS5 cache, you will need to reboot it in Safe Mode first.

Here’s how to do that:

1. Turn off your console using the power button.
2. Press and hold the Power button on the console until you hear the second beep sound.
3. Connect your DualSense controller to the console using a USB cable and press the PS button.
4. Using the controller, select the Clear Cache and Rebuild Database option.
5. When done, select the Restart PS5 option.

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