How to Fix an Oculus Quest 2 that is Not Pairing to Phone

So, you just bought an Oculus Quest 2 VR headset but cannot set it up because it isn’t pairing with the Meta Quest app on your phone?

This pairing problem on can be due to conflicts with other Bluetooth devices, outdated Meta Quest app, or your Wi-Fi router requiring a restart.

To fix the issue, restart both your phone and VR headset. Once your phone restarts, follow these steps to restart Oculus Quest 2:

  1. Press and hold the Power button on the right side of your headset.
  2. This will open the Power menu. Select Restart from the menu.

Still having issues? Try resetting the Bluetooth on your smartphone by turning it on and off. This often resolves connectivity problems.

If that doesn’t work, reinstall the Meta Quest app, power cycle your router, and update Quest 2 software. If none of these steps work, try factory resetting your headset.

Basic Checks

1. Your phone and Oculus Quest 2 headset must be connected to the same Wi-Fi network; otherwise, they won’t pair.

2. Ensure you enter the correct pairing code in the Meta Quest app.

The pairing code can be found on your Quest 2 under Settings -> System -> About.

The app will be stuck on the “Pairing your Quest 2” screen if you enter the wrong pairing code.

Uninstall and Reinstall the Meta Quest App

The pairing issue could be due to bugs in the Meta Quest app. The best way to fix app-related problems is to uninstall and reinstall it. Here’s how to do that:

Android

  1. Open Play Store.
  2. At the top right, tap on your profile icon.
  3. Select Manage apps & devices.
  4. In the search box, type Meta Quest and uninstall it.
  5. After it is uninstalled, restart your phone and reinstall Meta Quest app from Play Store.

iOS

  1. Touch and hold the Meta Quest app icon on the home screen. This will open a menu.
  2. Tap on Remove App.
  3. Tap on the Delete App option.
  4. Once it is uninstalled, restart your iPhone and reinstall the Meta Quest app from App Store.

Power Cycle your Wi-Fi Router

Power cycling the Wi-Fi router often fixes the connectivity problem. Here’s how to do that:

  1. Turn off your Wi-Fi router using the power button on its back.
  2. Unplug it from the power source.
  3. After 1 minute, plug it back in and turn it on.

Now, connect both your phone and Oculus Quest 2 to the same Wi-Fi network and try pairing them again.

Update your Oculus Quest 2

If your Oculus Quest 2 is not running on the latest software, it can cause a pairing problem. So, make sure that your Quest 2 headset is running the latest software version.

Normally, Oculus Quest 2 automatically installs the updates. However, you can also manually install them. Here’s how to do that:

  1. Open Settings.
  2. Select System, and then scroll down and select the Software Update option.

If any new software version is available, you will be notified to download and install it.

Factory Reset your Oculus Quest 2

Lastly, if none of the above works, it’s time to factory reset your Quest 2 headset.

Factory resetting your Quest 2 will remove all your data. However, your purchases will not be affected as they are securely stored in your Meta account.

Here’s how to factory reset your Oculus Quest 2:

  1. Press and hold Power and Volume down buttons on your Quest 2 to open the USB Update Mode menu.
  2. Use the Volume keys to navigate to the Factory reset option, and then select it using the Power button.
  3. Choose the Yes, erase and factory reset option in the next window.

After the factory reset, pair your headset with the Meta Quest app on your phone again.


I hope that after following the steps I explained in this guide, you were able to pair your Quest 2 to your phone successfully.

If you have any questions, please feel free to ask me!

About the Author

Muhammad Qasim

Muhammad Qasim

Muhammad Qasim is an Electrical Engineer, Solo Entrepreneur, and Web Developer who loves troubleshooting gadgets and making cool things for the internet.

You can contact him on Email, LinkedIn, Twitter, or GitHub.

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