If your headset overheats, it will not charge until it has cooled down. So, allow it to cool for 30 minutes before attempting to charge it again.
Charging Status Lights
Check the charging status of your Oculus Quest 2, look for the LED indicator on the right side near the power button.
An orange light indicates that your headset is charging, while a green light means it’s fully charged. If the LED is red, it means the battery is low.
If you have connected the charger to your Oculus Quest 2 and the charging LED is not orange, your headset is not charging.
Although any USB-C charger can be used to charge your Oculus Quest 2, the best way is to use the original charger that came with your headset.
If you were using a different adapter to charge your Quest 2 headset, use the original one that came with it. Hopefully, this will solve the problem.
Still not charging? Restart it! Here’s how to do that:
- Put your headset on and press and hold the Power button on the right side of your headset.
- Select Restart from the menu.
If this does not work, hold the Power button for 10 to 15 seconds until your headset is turned off. Then, wait for 1 minute and turn it on again using the power button.
Note: If your headset becomes too hot, it will not charge until it has cooled down. So, allow it to cool for 30 minutes before plugging the charger again.
Check your Headset Charging Port and Cable
Another common reason why Quest 2 may not charge is due to dust accumulation inside the charging port, which prevents the proper connection between the charger and the headset.
Seek professional help to clean the charging port, as attempting to do it yourself could result in damage.
The problem could also be because of a faulty USB-C cable. To check if the issue is with the cable, use a different cable and see if it solves the problem.
Factory Reset Oculus Quest 2
If all else fails, the last thing to do is to factory reset your Quest 2, as many users have reported that this resolves the charging problem.
Remember that factory resetting your Quest 2 will remove all your data. However, your purchases will not be affected as they are securely stored in your Meta account.
So, here’s how to factory reset your Oculus Quest 2:
- Press and hold Power and Volume down buttons on your Quest 2 to open the USB Update Mode menu.
- Use the Volume Up/Down keys to navigate to the Factory reset option, and then select it by pressing the Power button.
- In the next window, choose the Yes, erase and factory reset option.
After factory reset, set up your headset and then plug it back in. Hopefully, this time, it will start charging.
If your Oculus Quest 2 is covered by a warranty, contact Meta Quest support. They will provide free repairs or a replacement.