How to Fix a HP Printer That is Not Showing up on a Network

When your HP printer is not showing up on the network, first check if the printer is connected to the network or not. Here’s how to do that:

  1. Note the IP address of your HP printer.

If your printer has a touch screen, go to Wireless Settings to locate the IP address. Alternatively, you can find it under Printer Settings on the HP Smart app.

  1. Next, open the Windows search box and type in Command Prompt.
  2. Right click on Command Prompt and then click on Run as administrator.
  1. In Command Prompt, type the following and hit Enter:
ping your_printer_ip_address

If the ping is successful, you’ll see a message indicating that the printer is connected to the network.

If your printer is connected to the network but not appearing when setting it up, disconnect it and restore it to its factory settings.

Once you’ve done this, configure it again. This will resolve the issue.

1. Disconnect your Printer

First, disconnect your printer from the router if it is connected through an Ethernet cable.

Also, disconnect it from any PC it is connected to.

If your computer has an HP Printer utility installed, uninstall that as well:

  1. Open Control Panel and then Programs and Features.
  2. Type HP Printer in the search box and uninstall it.

2. Restore Printer to Factory Settings

  1. Open the Setup menu on your HP printer’s screen.
  2. Go to Tools.
  3. Select the Restore Factory Default option.

If your printer do not have a screen, press and hold the Cancel button and Wi-Fi button for 10 seconds until the Wi-Fi and power buttons starts blinking.

Wi-Fi and Cancel buttons on HP Printer

3. Reconfigure your HP Printer on Wi-Fi Network

Now that your printer is factory restored, it is time to re-connect it to your local Wi-Fi network. To do that, follow the below instructions:

  • If your HP Printer has a touch screen, select Restore Network Settings in the Setup menu.
  • If it has a non-touchscreen, press and hold the Wireless and Cancel buttons. Wait until the power button and the wireless light starts flashing.

Install HP Smart app on your computer or mobile device, whichever you want to use to configure your HP printer on the network.

After installing HP Smart App, launch it. You will be required to sign in with your HP account. You can create a new HP account if you don’t have one already.

Once signed in, click on Add Printer or + sign in to the app.

Select your printer and then follow on-screen instructions.


I hope that after following the above steps, you will be able to successfully set up your HP printer on the network without any issues.

If you are still having issues, try connecting your HP Printer to Wi-Fi using WPS. Here’s detailed guide on how to do that:

In case you have any questions or queries related to this guide, please feel free to share them in the comments section!

About the Author

Muhammad Qasim

Muhammad Qasim

Muhammad Qasim is an Electrical Engineer, Solo Entrepreneur, and Web Developer who loves troubleshooting gadgets and making cool things for the internet.

You can contact him on Email, LinkedIn, Twitter, or GitHub.

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