Why My ASUS Laptop Touchpad is Not Working?

Your ASUS laptop’s touchpad may stop working due to various issues. It could be as simple as being disabled through function keys, or it could be because of malfunctioning or corrupt software.

So, how to unfreeze the cursor?

First ensure that it is not disabled using the function keys combination, and in Windows settings.

On most models, such as ASUS Zenbook, the key combination to enable or disable the touchpad is Fn + F6, while on some ASUS laptops, the key combination is Fn + F9 key.

You will need to connect an external mouse to your ASUS laptop to follow these troubleshooting steps.

If touchpad is not disabled using Function key, ensure it is enabled in Windows settings. Here’s how to do that:

On Windows 10? Skip to steps for Windows 10.

1. Press Windows Key + I keys on the keyboard together to open Windows Settings.
2. Click on Bluetooth & devices. Next, scroll down and select Touchpad. See the screenshot below:

3. Make sure the toggle switch for Touchpad is On.

1. Press Windows Key + I keys on the keyboard together to open Windows Settings.
2. Click on Devices.

3. Click on Touchpad on the left. Make sure the toggle switch for Touchpad is On.

If you use external mouse with your ASUS laptop, make sure to check the Leave touchpad on when a mouse is connected option.

Disable & Enable Touchpad in BIOS

Disabling and then enabling the touchpad in BIOS has worked for many users facing the touchpad issues on their ASUS laptop.

Here’s how to do that:

1. Turn off your PC.
2. Hold down the F2 key and then press the Power button. Wait till you see the BIOS screen.
3. Go to the Advanced section.
4. Disable the touchpad (Internal Pointing Device).
5. Press F10 key to save the changes and exit BIOS. See the screenshot below:

6. Now, turn off your laptop again.
7. Repeat the same steps for accessing BIOS. This time, enable the touchpad in BIOS and save the changes.

Uninstall and Re-install the Touchpad Driver

If you cannot get your ASUS laptop touchpad working using the first method, uninstalling and reinstalling its driver can help eliminate this problem.

1. Right-click the Start button and click on Device Manager.
2. Expand the Mice and other pointing devices option.
3. Right-click ASUS Touchpad and click on Uninstall device. Then, click on Uninstall again.

4. Reboot your PC after this. The drivers will be automatically installed upon the next startup of windows.

If the problem is still there after the reboot, follow these steps:

1. Open Device Manager again by right-clicking the Start button.
2. Click on Action from the top bar. Then click on Scan for hardware changes. This will re-install the drivers.

Run Windows Hardware and Device Troubleshooter

If none of the above methods worked for you, try running Windows built-in hardware and Device Troubleshooter. This tool will scan your ASUS laptop, and if the touchpad issue is due to hardware malfunction, it will report it.

Here’s how to use it:

1. Open Windows run dialog box by pressing the Windows + R key combination.
2. Type the below command and hit Enter:

msdt.exe -id DeviceDiagnostic

This will open up Hardware and Device Troubleshooter.

3. Click on the Next button to proceed.

After the troubleshooter finishes scanning your ASUS laptop, it will provide a list of any issues found.

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