When your xFi Advanced Gateway (xFi Gateway) is blinking green, it means it is trying to connect to the internet.
Ideally, the connection should be established in less than a minute. But if it take longer than that, something is wrong. So what to do?
The instruction in this guide are for xFi Advanced Gateway XB6, XB7 and XB8.
Before you do anything, confirm if the issue is due to a network outage at Xfinity’s end. Visit xfinity.com/support/statusmap in your web browser and enter your area details.
If there is an outage in your area, there is nothing you can do other than wait.
If your area isn’t affected by a network outage, try the quick fix first.
Many users have reported that temporarily disconnecting all the devices from their Xfinity internet resolved the blinking green light problem. So, give it a try.
Another quick workaround is to unplug all cables from the modem and then reconnect them.
Quick fixes didn’t work? Here’s what to do next:
1. Check Cables
Make sure that all the cables connected to your xFi Advanced Gateway are correctly connected and intact.
Your Xfinity gateway won’t connect to the Internet if its cables are unplugged, loose, or damaged.
Cables are fine? The next step is to restart your xFi gateway.
2. Soft Restart
Here’s how to soft restart your Xfinity xFi Gateway:
- Open xfinity.com/myxfi on your browser connected to the same Wi-Fi.
- Login with your Xfinity username and password.
- Click on Manage Internet.
- Next, click on the Restart Modem option.
Alternatively, you can soft restart the xFi Advanced Gateway from the Xfinity app on your smartphone. Here’s how:
- Open the Xfinity app on your phone.
- Tap on Troubleshoot and then select the Restart Gateway option.
Soft restart doesn’t work? It’s time to power cycle your xFi gateway.
3. Power Cycle xFi Gateway
Power cycling the xFi gateway is as easy as 1 2 3.
Don’t worry! It won’t erase any data or reset the configurations.
Here’s how to do that:
- Turn off your xFi gateway using the power button.
- Unplug it from the power source.
- After 1 minute, plug it back in and turn it On.
If none of the above works, contact Xfinity support. Got any questions? Feel free to ask me!